NHC invites Ombudsman to help create complaints desk
THE National Housing Corporation is working with the Ombudsman Commission to establish a complaints desk.
Acting managing director Kenneth Cooke said it was a first and a new and different approach to the normal and routine reporting and confronting the Ombudsman Commission on complaints.
Mr Cooke commended general manager human resources Edwin Usoni for initiating the program following on from an Ombudsman Commission initiated seminar on government bodies’ liaison program (GBLP).
Mr Cooke and his management openly accepted the GBLP and had proceeded to establishing the help desk within its head office at Tokarara.
He said dealing with properties was a core business of NHC involving many good officers, however, only a few tarnished the good name and reputation of the corporation.
“Now we want to change all that perception. It’s a positive way forward and a milestone initiative. I commend Ombudsman Commission for this new partnership.”
Mr Cooke said the management was behind the initiative and looked forward to working closely with the Ombudsman Commission to get the help desk implemented.
Ombudsman Commission director external relations Daniel Taka led the Ombudsman delegation to NHC.
Chief Ombudsman Michael Dick and Ombudsman Richard Pagen Dick sent their apologies, but will be available in the next meeting.
The commission’s delegation would work with the corporation to reach a memorandum of understanding.
The objective of the government bodies’ liaison program was to establish networking to improve relations and to create dialogue between the Ombudsman and government bodies, and to assist them to have an effective handling system where matters could be resolved internally if possible before forwarding them to the Ombudsman Commission.
The next meeting between the two entities would be held on March 13.
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